Frequently asked questions
Short answers about tickets, the casino, the islands and how booking works. Can't find yours? Contact a manager.
Booking & prices
What is included in the ticket price?
Both tickets include your cabin on MS Happy Archipelago, 2 hotel nights in Coron and 2 in Boracay at the partner hotels, meals according to the program, port fees and the onboard entertainment. The cruise + casino ticket also includes access to the onboard casino.
Not included: shore excursions (including snorkel and dive trips), extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.
See tickets & prices and partner hotels.
Are the prices fixed?
Yes. Prices are fixed, per person, in USD. The cruise + casino price is the cruise price plus a casino fee of $99 per person. Nothing extra is charged at the casino entrance.
How do I pay?
No payment is taken on this website. After you send a request, a manager confirms the booking with you and sends payment instructions.
You can pay by bank card (Visa, Mastercard) or bank transfer, and in some cases by PayPal, Apple Pay or Google Pay. There are two options: A, full payment within 3 working days after booking, or B, a 30% deposit at booking and the balance 30 days before departure. If you book less than 30 days before departure, only option A is available.
Can I cancel or change my booking?
Yes. More than 45 days before departure, you get a full refund minus 8% of the price. Between 15 and 45 days, we keep 40% of the price. Less than 15 days before departure, the price is not refunded. Details are in our booking terms.
When will a manager contact me?
After you send a ticket request, a manager contacts you by email or phone to confirm names, dates and cabins. Managers work 09:00–18:00 Singapore time (SGT, UTC+8). Nothing is booked or paid until then.
The request form is in demo mode at the moment and does not send your details yet. Until it is connected, please write to [email protected]. See contact.
Casino & 18+
Who can use the onboard casino?
Only guests aged 18 or older with a cruise + casino ticket. A valid government-issued photo ID is checked at the entrance of Happy Lucky Casino on deck 6.
Why does the site ask if I am 18 or older?
Casino tickets are for adults only, so we ask before you can request one. If you answer No, we cannot issue a casino ticket, but you can still request a cruise ticket. The question on the website does not replace the ID check on board. If your age cannot be proved there, or entry is refused, the casino fee is refunded in full within 5 working days.
Can I buy casino access on board?
No. Casino tickets are sold only before departure and cannot be bought or added on board. There are 70 casino tickets per voyage (22 left), and no more than 50 guests can be in the casino at one time.
Can I play at the hotel casinos without a casino ticket?
Yes. The partner hotel casinos in Coron and Boracay are open to all adult passengers 18+ with valid ID, including guests with a cruise ticket only.
Can children come into the casino?
No. Minors are not admitted to the onboard casino or the hotel casinos, including as observers. The family zone on board has no casino and no gaming machines.
Where can I get help with gambling?
Our responsible gaming page lists free helplines. On board, any casino host can arrange a break or a self-exclusion from the onboard casino.
Islands & excursions
What can we do at the island stops?
There are guided snorkel and dive trips to reefs and wrecks at each island stop. Coron is known for wreck and lagoon snorkeling. In Boracay, the highlight is the White Beach sunset party. The island food market offers seafood and tropical fruit tastings at every stop.
Snorkel and dive trips are shore excursions and are not included in the ticket price. Your manager can tell you the options and prices for your departure. See entertainment.
Where do we sleep at the stops?
At the partner hotels: Blue Lagoon Harbor Hotel & Casino in Coron (nights 2 and 3) and White Sand Crown Hotel & Casino in Boracay (nights 4 and 5). The other nights are on board. See the route.
Is the cruise good for families?
Yes. The family zone has a kids club, water slides and games for all ages, and the days are built around beaches, reefs and food markets. Casinos are for adults only.
Do I need a passport or visa?
Yes, every passenger needs a valid passport that expires no earlier than 6 months after the return date. You arrange your own visa and entry documents. Please check the entry rules on the official consulate websites no later than 30 days before departure. See passports and visas in our booking terms.