Booking terms
Published 8 May 2025. Last updated 30 October 2026. Effective from 1 November 2026. Please read these terms before you request a ticket.
1. Who we are
This website is operated by Pulau Tidung Leisure Ltd, which sells Pulau Tidung Happy Cruise tickets. In these terms, “we” and “us” mean Pulau Tidung Leisure Ltd. Registered office: 10 Anson Road, #22-15 International Plaza, Singapore 079903. Registration number (UEN): 202312345K.
Email: [email protected]. Phone: +65 6234 5678. Managers are available 09:00–18:00 Singapore time (SGT, UTC+8).
2. How a request becomes a booking
- Sending the request form on the tickets page is a request, not a booking. No payment is taken on this website.
- A manager contacts you by email or phone to confirm guest names, the departure date, the cabin class and the ticket type.
- A booking is confirmed only when you receive our written confirmation and pay as described in section 5 (full payment or a 30% deposit).
- The request form is currently in demo mode and does not send your details. See our privacy policy.
3. Prices and what is included
- Prices are fixed, per person, in USD, as shown on the tickets page.
- Cruise ticket: $479 (inside cabin), $599 (ocean-view cabin), $799 (balcony cabin).
- Cruise + casino ticket: the cruise price plus a casino fee of $99 per person ($578, $698 and $898).
- Included in both tickets: cabin accommodation for 6 nights (2 nights on board, 2 hotel nights in Coron and 2 hotel nights in Boracay at the partner hotels), meals according to the program, basic transfers where stated in your booking confirmation, port fees and the onboard entertainment. The cruise + casino ticket also includes access to the onboard casino.
- Not included: shore excursions (including snorkel and dive trips), extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.
- Nothing extra is charged at the casino entrance.
4. Casino ticket conditions
- Casino tickets are for guests aged 18 or older. Every guest on a casino ticket must show a valid government-issued photo ID at the casino entrance. Entry is refused without valid ID.
- Casino tickets are limited to 70 per voyage. No more than 50 guests can be in the onboard casino at one time.
- Casino tickets are sold only before departure and cannot be bought or added on board.
- A cruise ticket does not give access to the onboard casino.
- The partner hotel casinos are open to all adult passengers 18+ with valid ID and follow their own rules.
- If your age cannot be proved, or entry to the onboard casino is refused, the casino fee is refunded in full within 5 working days.
5. Payment
- Payment methods: bank card (Visa, Mastercard) or bank transfer. In some cases, PayPal, Apple Pay or Google Pay are also available.
- You can choose one of two payment options:
- Option A, full payment: the full price within 3 working days after booking.
- Option B, deposit: 30% of the price at booking, and the balance 30 days before departure.
- For bookings made less than 30 days before departure, only option A (full payment within 3 working days after booking) is available.
6. Cancellation by you
Please cancel in writing to [email protected]. The charge depends on how many days before departure we receive your cancellation:
| When you cancel | What you get back |
|---|---|
| More than 45 days before departure | Full refund minus 8% of the price |
| 15–45 days before departure | 60% refund (we keep 40% of the price) |
| Less than 15 days before departure | No refund (we keep 100% of the price) |
To change a booking, contact your manager. Whether a change is possible depends on availability.
7. Cancellation or changes by us
If we cancel the cruise or make a material change to the route through our own fault, we will offer you either an alternative cruise of equal value or a full refund within 14 days. We do not pay compensation above the amount you paid, unless the consumer law of your country requires it.
8. Passports, visas and health
- Every passenger needs a valid passport that expires no earlier than 6 months after the return date.
- Passengers arrange their own visas, entry permits and other travel documents. We are not liable if entry is refused because documents are missing.
- Please check the current entry requirements on the official consulate websites of the countries on the route no later than 30 days before departure.
- Please tell your manager about any health or accessibility needs before you book.
9. Responsible gaming
Gambling involves risk and you can lose money. Our staff can refuse service, offer a break or exclude a guest from the onboard casino at any time, including at the guest's own request. Free helplines are listed on our responsible gaming page.
10. Liability
We are not liable for indirect losses, lost profit or moral damage. Our liability is limited to the amount you paid for the specific booking, except in cases of intent or gross negligence.
11. Complaints
If something goes wrong, please tell us at [email protected]. Please include your booking reference.
12. Governing law
These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction.